Accessing Compass

24/7 Access

Compass Coworking Centre will continue to provide members and eligible RAKEZ clients with 24/7 access to desks, meeting rooms, event facilities and the café area.
Access may occasionally be restricted due to planned maintenance, official closures, emergencies, safety requirements or events.
Café service hours may differ from the Centre’s general access hours.

Registration and Entry

Members and regular users must register through the approved security, kiosk or facial-recognition process.
Visitors attending an event, seminar, meeting or appointment must register upon arrival.
Access to workspaces is available to registered members, eligible RAKEZ clients and approved visitors.
Memberships and coworking services may be purchased or arranged through the CCC Team.

Access Cards, Keys and Facial Recognition

Access cards, keys and other access credentials remain the property of Compass Coworking Centre.
Access credentials are issued for individual use and must not be shared, transferred or duplicated.
Lost cards or keys must be reported immediately.
A replacement fee of AED 100 plus VAT will apply.
All cards, keys and access items must be returned when the relevant membership or service ends.

Guests

Guests must register upon arrival and follow the same House Rules as members.
Members are responsible for the conduct of their guests while they are in Compass.
Guest access, passes and permitted areas depend on the member’s package and are subject to availability.
Advance guest registration is recommended.

Membership and Package Entitlements

Package entitlements are determined by the selected membership, service or license agreement.
Monthly credits and benefits are non-transferable.
Unused monthly entitlements do not accumulate or roll over to the following month.
Guest passes and facility credits are subject to availability, and advance booking is recommended.
Included printing credits apply to black-and-white printing only.
Additional printing or other services may be chargeable.
Meeting-room hours included in a package are subject to the applicable membership terms.
Members are welcome to book additional meeting-room hours at the prevailing rate.
Other coworking products, services and facilities are not included in the annual rent unless specifically stated.
Membership access may only be used by registered individuals or persons named on the relevant membership / RAKEZ trade license, where applicable.

Private Offices and Active Use

Private offices are intended for active and ongoing business use from the membership commencement date.
Offices must be used only for approved and properly licensed business activities.
Offices must not be used for accommodation, sleeping or residential purposes.
Where an office remains inactive or unused for an extended period, Compass may contact the member and, where necessary, reassign or reclaim the office in accordance with the applicable membership terms.
Refunds are not provided for periods during which an allocated office or service remains unused.
Bulk storage, product trading or the placement of goods inside or outside an office is not permitted unless specifically approved by Compass.
Animals are not permitted inside the Centre, except where approved or required under applicable regulations.

Keeping Workspaces Clean

Compass provides regular cleaning throughout the Centre. Members also play an important role in maintaining a clean and pleasant environment.

Clean-Desk Practice

A clean-desk practice applies throughout shared and open workspaces.
Leave desks and work areas in the same condition in which you received them.
Do not leave your belongings, food, cups, packaging, papers or rubbish on desks.
Dispose of waste in the appropriate bins.
Report spills, damage, maintenance issues or areas requiring attention to the CCC Team.

Personal Belongings

Do not leave personal belongings unattended on desks when you are away from the Centre or overnight.
Lockers are available for storing personal belongings.
Compass operates in a similar manner to other shared public facilities: unattended items may be treated as abandoned, forgotten or unwanted.
Items left unattended overnight or for an extended period may be removed and, where appropriate, disposed of.
Compass is not responsible for lost, stolen or unattended personal property.

Lockers

Lockers are available for active members and are subject to availability.
Lockers must not be shared or transferred without approval.
Personal belongings must be removed when the membership or locker entitlement ends.
Compass may reassign lockers that remain unused for more than two weeks.
Lockers must not be used to store food, hazardous items, prohibited materials or illegal substances.

Respectful and Professional Conduct

Compass is an inclusive, community-focused environment where people come to work, run their businesses, meet and build professional relationships.

Treat members, guests, employees, contractors and visitors with respect and courtesy.
Discrimination, bullying, intimidation, violence, harassment or threatening behavior will not be tolerated.
Conduct that disrupts the work, privacy, safety or comfort of others is not permitted.
Smoking and vaping are only permitted in officially designated outdoor areas.
Alcohol may not be brought into or consumed within Compass unless it forms part of an officially approved event.
Illegal or controlled substances are strictly prohibited.
Sleeping or overnight lodging is not permitted.
Solicitation, unauthorized selling and unsolicited promotion to other members are not permitted.
Please be mindful that Compass is a professional workspace, even during informal conversations and community activities.

Noise, Calls and Quiet Zones

Different Compass areas are designed for different ways of working. Please use each space for its intended purpose.

Quiet Zones

Designated Quiet Zones are for silent, focused work.
Conversations, phone calls, group discussions and meetings are not permitted in these areas.
Groups should use open collaboration areas, meeting rooms or other appropriate spaces.
Please do not enter a Quiet Zone with a group when conversation is likely, even for a short time.
Devices must be placed on silent mode.

Calls, Videos and Audio

Headphones must be used when listening to music, watching videos, attending webinars/online meetings or playing audio, including in open areas.
Keep telephone and video-call volumes at a considerate level.
Longer calls, confidential discussions and group calls should take place in a meeting room, phone booth or designated collaboration area.
Voice notes and speakerphone calls should not be played aloud in shared workspaces.

Respecting Reserved and Designated Areas

Do not use desks, offices, rooms or areas marked as Reserved, Occupied or Do Not Sit Here.
Do not move reservation signs, equipment or personal belongings belonging to another user.
Standing desks are designed for standing work and must not be used as seats.
Members requiring seated workspaces should use the seating provided throughout the Centre.
Furniture must not be used in a way that could cause injury or damage.

Ladies-Only Area

The ladies-only area is reserved exclusively for women.
Male visitors, members, contractors and guests must not enter the area, even briefly.
Closed curtains indicate that the area is in use and privacy must be respected.
Looking or peeking through closed curtains is strictly inappropriate and is not permitted.

Meeting Rooms and Event Venues

Booking

Meeting rooms and event venues are booked in one-hour intervals.
Meeting rooms must be booked in advance and are subject to availability.
We recommend submitting requests at least 48 hours in advance.
A booking is not confirmed until the member receives confirmation from the CCC Team.
Submitting a request does not automatically reserve the room.
Where additional time is required, members are welcome to book extra hours at the prevailing rate, subject to availability.

Impromptu Meetings

For an impromptu meeting during staffed hours, members may approach the CCC Team directly.
After working hours or during weekends, members may approach the security guard on duty or the authorized office attendants for assistance.
Last-minute bookings remain subject to room availability and the applicable charges.

Using the Room

Begin and finish meetings within the confirmed booking time.
Do not enter or interrupt a meeting that is already in progress.
Respect the maximum capacity of the room.
Do not remove equipment, cables, chairs or other items without approval.
Leave the room clean, tidy and ready for the next user.
Dispose of all food, drinks, packaging and rubbish in the bin.
Return furniture to its original position.
Erase whiteboards and switch off screens, lights and other equipment after use.
Report damage or equipment issues to the CCC Team immediately.
Additional time used beyond the confirmed booking may be chargeable.

Café, Pantry and Shared Lounge Areas

The café and shared lounge areas are available for members and visitors, subject to the applicable opening and service arrangements.
Clean up after yourself and leave tables, counters and shared areas ready for the next person.
Wash or properly place used cups, dishes and cutlery.
Do not leave food, dishes or rubbish in sinks or on counters.
Keep personal food and drinks within your own area.
Do not take food, drinks or belongings belonging to another person.

Strong-Smelling Food

Some members may be sensitive to strong food smells.
Strong-smelling food must be eaten in the café or another designated eating area, not at desks or within Quiet Zones.
Please dispose of food waste promptly and appropriately.

Refrigerator Use

All food and drinks placed in a shared refrigerator must be clearly labelled with the owner’s name and date.
The maximum storage period is 48 hours, including for fruits and vegetables.
Open or uncovered containers are not permitted.
Refrigerators will be cleaned every Saturday at 3:00 p.m.
Unlabeled, open, expired or incorrectly stored items will be discarded.
Compass is not responsible for food or containers removed during scheduled cleaning.

Furniture, Equipment and Alterations

Members must take reasonable care of all furniture, equipment, fittings and fixtures.
Defective, damaged or unsatisfactory furniture and equipment must be reported immediately.
Failure to report existing damage may result in the damage being attributed to the last user.
Furniture and equipment must not be moved, removed or relocated without approval.
Members may be responsible for repairing or replacing damage beyond reasonable wear and tear.
All Compass furniture, equipment and fittings remain the property of RAKEZ.

Personal Furniture and Electrical Equipment

Written approval must be obtained before bringing personal furniture, large equipment or additional electrical and IT equipment into the Centre.
Approved items must comply with safety, fire, operational and aesthetic requirements.
Equipment that creates a hazard, excessive noise, heat, electrical demand or disruption is not permitted.
Compass may request the removal of unapproved or unsuitable items.

Changes to the Premises

Drilling, nailing, painting, fixing items to walls or making any physical alterations is not permitted without prior written approval.
Telecommunications, electrical, construction and fit-out work must be approved and coordinated through the CCC Team.
Members are responsible for damage caused by unauthorized work or the movement of furniture and equipment.
Members will be responsible for repairing costs or replacing damage caused by making changes to the premises.

Safety and Security

Follow all directions provided by the CCC Team, RAKEZ Security and authorized personnel.
Keep corridors, walkways, doors, staircases and emergency exits clear.
Do not prop open secure or emergency doors.
Report suspicious behavior, lost access credentials, hazards, accidents or security concerns immediately.
Do not allow unknown persons to follow you through secure access points.
Members are responsible for securing their own offices, devices and belongings.

Prohibited Items and Activities

The following are not permitted:

Weapons or items intended to cause harm.
Flammable, combustible, explosive or hazardous materials.
Unsafe batteries, damaged battery packs or unapproved charging equipment.
Mechanical, industrial or manufacturing activities.
Activities that create excessive noise, vibration, fumes, odors or hazards.
Any illegal activity or activity that could damage the reputation, safety or operation of Compass or RAKEZ.

Access by Authorized Personnel

Authorized Compass or RAKEZ personnel may access private offices for maintenance, inspection, safety, security or emergency purposes.
Reasonable notice will be provided where practical.
Immediate access may be required during an emergency or where there is a safety or security concern.

Technology and Internet Use

Technology services must be used responsibly and lawfully.
Members must not use Compass networks to access, store, view or distribute illegal, harmful, abusive or fraudulent content.
Members must not send spam, distribute malicious software, interfere with other users or attempt to access networks or systems without permission.
Network equipment, routers, access points, cables and technology infrastructure must not be moved or tampered with.
Personal servers, network equipment or high-bandwidth systems require prior approval.

Protecting Your Information

Use strong passwords and secure all personal devices.
Lock devices when leaving them unattended.
Take appropriate precautions when handling confidential, commercial or personal information.
Consider using secure connections or a trusted VPN when transmitting sensitive information.
Report suspected security incidents or unusual network activity promptly.
Compass does not guarantee the security of members’ devices, data or communications and is not responsible for lost, stolen or compromised physical or digital property.

Privacy and Confidentiality

Respect the confidentiality of conversations, documents, screens and information within the Centre.
Do not photograph, record or share another person’s work, meeting or conversation without permission.
Confidential calls and meetings should be conducted in an appropriate private space.
Do not leave confidential documents unattended in shared areas or printers.
Members remain responsible for handling their own information in accordance with applicable UAE data-protection requirements.

Signage, Marketing, Photography and Filming

Signs and Displays

Company signs, advertisements, promotional displays and product showcases require prior written approval.
Signage must only be placed in an approved location.
Signage and promotional materials must not be placed in common areas, on glass, walls, doors or furniture without permission.

Use of Compass or RAKEZ Details

The Compass or RAKEZ name, branding, logo, images, address, telephone number, fax number and contact details must not be used in advertising, mass marketing or promotional activities without written permission.
Use of the Compass address must remain consistent with the member’s approved service and license arrangements.

Photography, Video and Social Media

Photography, professional filming, interviews, promotional shoots and content creation require prior approval.
Filming must comply with applicable UAE laws and RAKEZ requirements.
Required government or regulatory approvals must be obtained by the organization conducting the activity.
Approval from Compass does not replace any government permit or third-party consent that may be required.
Other members, visitors and employees must not be recorded without their permission.

Parcels, Couriers and Postal Services

The RAKEZ and Compass Coworking Centre PO Box is not available for client use.
Compass staff and RAKEZ Security will not receive, sign for or store client parcels nor accept responsibility for parcels left at Compass.
Members expecting a delivery must be physically present to receive it directly.
Couriers should be given the member’s name and direct contact number.
Parcels sent without an available recipient may be refused or returned to the sender.
Compass is not responsible for delayed, lost, damaged or returned deliveries.

Parking

Members, guests and visitors must follow all Compass, RAKEZ and site-specific parking instructions.
Vehicles must only be parked in authorized locations.
Access routes, emergency areas, loading zones and reserved spaces must remain clear.
RAKEZ staff must use the designated staff parking areas.
Vehicles parked incorrectly may be subject to the applicable RAKEZ or site parking procedures.
Vehicle repair, maintenance, washing or storage is not permitted in parking areas.

Payments, Cancellations and Renewals

Invoices are issued according to the selected membership, facility or service.
Payments are due in advance and at the beginning of the membership or service period unless otherwise agreed.
Walk-in services must be paid for on the day the service begins.
Additional services and usage beyond package entitlements are chargeable.
Refunds are not provided for unused hours, days, credits or entitlements after a membership or service has commenced.
Cancellations made less than 48 hours before the service start time are not eligible for a refund.
Members choosing not to renew should provide written notice to the CCC Team at least 15 days before the membership expiry date.
Exact payment, cancellation and renewal terms remain subject to the applicable agreement.

Damage, Loss and Personal Insurance

Members are responsible for damage caused by themselves, their employees, contractors, guests or visitors.
Damage or faults must be reported as soon as they are noticed.
Charges may apply for repair, replacement, specialist cleaning or restoration.
Members are responsible for protecting their own equipment, documents and personal belongings.
Personal insurance for equipment, theft, accidental damage and business liability is strongly recommended.
Compass is not responsible for loss or damage to personal property except where responsibility cannot legally be excluded.

Following the House Rules

Most concerns can be resolved through a friendly conversation with the CCC Team. Where behavior continues or presents a safety, security or operational concern, Compass may:

Provide a verbal or written reminder.
Ask the member or visitor to stop the activity.
Restrict access to a specific facility or service.
Recover the cost of damage, additional cleaning or unauthorized usage.
Ask a guest or visitor to leave.
Suspend or terminate access in serious or repeated cases, in line with the applicable agreement.
Immediate action may be taken where there is a serious safety concern, unlawful activity, harassment, violence, deliberate damage or significant disruption.

Updates, Questions and Feedback

These House Rules may be updated as Compass develops and the needs of the community evolve.
Current House Rules will be available through the Compass website, or the CCC Team.
Important changes will be communicated through the appropriate channels.
Updated House Rules apply from the effective date.
Members are encouraged to share constructive feedback and suggestions with the CCC Team.
For questions, booking support or assistance while using the Centre, please speak with a member of the CCC Team.

Compass House Rules