Abhilash Balakrishnan
UI/UX Designer, RAKEZ
MASTER YOUR RAKEZ CLIENT PORTAL 360
You use it! But are you getting the most out of it?
Join us for an interactive walkthrough, discover how to navigate key services more efficiently, and get an exclusive first look at upcoming mobile journeys before they launch.
But here’s where it gets interesting: you get a say in what comes next.
Share your feedback directly with the RAKEZ UX Team designing the experience and help influence future improvements.
Come to learn something useful, meet someone valuable, and help shape something better.
Seats are limited.
Secure yours and join us!
WHY YOU CAN’T MISS THIS
Get more from your portal. See what’s next. Have your say.
Meet the RAKEZ UX Team and connect with fellow business owners and decision-makers while learning how to:
- Navigate the portal with confidence
- Apply, pay, and track services more efficiently
- Preview upcoming mobile experiences before they launch
- See before vs. after journeys and why they were redesigned
- Understand how the new experience can save time and reduce effort
- Have your say and help shape future portal improvements
RSVP Now!
AGENDA
09:30 AM Registration & Networking
10:00 AM Welcome note by Ian Hunt, Chief Customer Experience Officer, RAKEZ
10:05 AM RAKEZ vision by Maryam Almesafri, Client Experience Director, RAKEZ
10:10 AM UX team introduction by Suvo Chatterjee, Director of Business Excellence and Transformation, RAKEZ
10:15 AM UX projects 2026 by RAKEZ UI UX team
11:00 AM Future projects on mobile by RAKEZ UI UX team
11:45 AM Networking & Business Discussions
12:00 PM End of programme
🎟️ Attend, Earn, Win! 🎟️
Here’s why you can’t afford to miss this event!
Each time you attend a RAKEZ Growth series event, you earn a virtual raffle ticket. The more events you attend, the more chances you have to win incredible prizes at the end of the year! the best part? You’re not just winning a prize – you’re winning knowledge, connections, and opportunities to grow your business.
T&Cs apply
About the RAKEZ Growth Series Ecosystem
A comprehensive business development platform designed to empower companies and professionals at every stage of their growth journey. It brings together a suite of learning experiences – from foundational knowledge to advanced strategic insights – that help businesses stay informed, agile, and competitive.
At its core the RAKEZ Growth Series, the flagship programme delivers essential strategies and expert-led guidance for overall business success. complementing it are three specialized spinoffs:
- GS 101 – Business Foundations Series, introduces participants to essential subjects, tools, and emerging trends shaping the business landscape; and
- GS Next – Business Mastery Series, offers deeper, skill-enhancing sessions for professionals looking to refine and advance their existing expertise.
- GS Webinars – Live Insights Series, provides timely, focused business insights in an accessible online format – allowing professionals to stay informed and engaged from anywhere in the world.
Together, these interconnected programmes form a dynamic ecosystem that supports continuous learning, professional growth, and long-term business excellence across the RAKEZ community.
Speakers
Abhilash is a UX Designer with 12+ years of experience creating user-centric digital products across government, banking, and financial services. He specialises in scalable UX solutions and has led design initiatives at organisations including Thermo Fisher Scientific, HP, and Wipro, contributing to large-scale digital transformation and seamless customer experiences.
Mamatha Mathew
UI/UX Designer, RAKEZ
Mamatha has +8 years of experience in UX and product design. She specialises in creating intuitive, customer-centric digital experiences and currently leads the design of customer journeys at RAKEZ. She has also contributed to digital products for leading brands in the UAE, including OSN+ and Anghami, bringing deep expertise in designing seamless and impactful customer experiences.
Francis Otuogbai
UI/UX Manager, RAKEZ
At RAKEZ, Francis built the design function from the ground up and leads the team behind all of the organisation's digital channels. He has over a decade of design leadership experience across fintech and e-commerce, with previous roles at invygo, Talabat, Nomba, Konga, and Interswitch.
